Effective Date: September 18, 2019
Petcademy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, mobile services, and SMS/text support services (together, the “Services”).
By using Petcademy, you agree to the practices described in this policy. If you do not agree, please do not use our Services.
Information We Collect
We collect the following types of information:
Information you provide directly:
(a) Name, email address, mailing address, phone number, and payment information.
(b) Details about your pet (such as name, type, or behavior needs) that help us provide customized support.
(c) Messages you send to us via SMS/text or email.
Information collected automatically:
(a) Device information (browser type, operating system, IP address).
(b) Usage data (pages you visit, how you interact with our Services).
(c) Cookies and similar tracking technologies.
Information from partners:
(a) If you received access to Petcademy through a shelter, rescue, or partner, we may receive limited information about your adoption or foster to help set up your account and deliver support.
How We Use Your Information
We use your information to:
(a) Deliver training plans, behavior guidance, and pet care resources.
(b) Communicate with you via SMS, email, or notifications.
(c) Process payments and manage your account.
(d) Improve our Services and develop new features.
(e) Send surveys, updates, and service-related communications.
(f) We may also use aggregated and de-identified information for research, reporting, or service improvements.
(g) Prove the shelter, rescue or partner you adopted or fostered with updates about your pet
SMS/Text Messaging
By providing your phone number, you consent to receive SMS/text messages from Petcademy related to your account, pet care, training tips, and reminders. Standard message and data rates may apply.
You may opt out of text messages at any time by replying STOP, QUIT, UNSUBSCRIBE, OPT-OUT, or CANCEL. Even if you opt out of marketing texts, we may still send service-related texts necessary for providing your support.
How We Share Information
We do not sell or rent your personal information. We may share information in the following limited ways:
(a) With service providers who help us operate (e.g., payment processors, SMS delivery services).
(b) With shelters, rescues, or partners that enrolled you, to confirm participation or track outcomes.
(c) To comply with legal obligations, enforce our terms, or protect the rights and safety of Petcademy, our users, or others.
Data Security
We take reasonable measures to protect your information, including physical, technical, and administrative safeguards. We use Secure Socket Layer (SSL) encryption for payment and personal data.
Children’s Privacy
Petcademy does not knowingly collect personal information from children under the age of 13. If we learn that we have collected information from a child without parental consent, we will delete it promptly.
Your Choices
(a) Email: You can unsubscribe from marketing emails by clicking “unsubscribe” in the message or contacting support@petcademy.org
(b) Text Messages: Reply STOP or similar keywords to opt out.
(c) Cookies: You can manage cookies through your browser settings.
Links to Other Sites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted at https://petcademy.org/privacy-policy/. Your continued use of our Services after updates are posted means you accept those changes.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at support@petcademy.org.