Get in touch with Petcademy

Members can message our trainers by text, email, or directly through the Pet Parent Hub. We reply within 12 hours on weekdays and 24 hours on weekends, and every reply comes from a certified, positive reinforcement trainer. Log in to access your lessons and message a trainer in one place.

Look for a welcome text or email from Petcademy. You can reply directly with your first question or log in to your Pet Parent Hub to access lessons and message a trainer. Can't find our message? Contact us, choose "Other", and tell us where you adopted or fostered your pet. We'll help you get started.

There's no number to call. Petcademy support is by text and email, so you always have written advice to look back on. Got Petcademy through a shelter or another partner? Reply to your welcome text. For billing, partnerships, or anything else, send us a message.

There's nothing to cancel. Plans don't renew automatically, so you won't be charged again when yours ends. Want more time? You can extend any time by choosing another plan. See plans and pricing.

If you're unhappy for any reason, send us a message within 7 days of purchase and choose "Billing or membership". We'll process your refund, no hassle. See the full refund policy on our pricing page.

Book a demo and we'll show you how Petcademy can support the pet parents you serve. Prefer to write? Send us a message and choose "Partnership or demo". You can also see the organizations we serve, or how Powered by Petcademy puts our support inside your own app.

We reply to messages sent from this page within 1–2 business days. Training questions are faster: members get an answer within 12 hours on weekdays and 24 hours on weekends.

Petcademy is based in New York, NY. Since 2020, we've supported 400,000+ pet parents and their dogs and cats across the United States, Canada, and Australia. Read our story.