Effective Date: November 2, 2026
Welcome to Petcademy! These Terms and Conditions (“Terms”) govern your access to and use of the websites, applications, messaging services, educational resources, and AI-powered tools provided by Petcademy Inc. (“Petcademy,” “we,” “our,” or “us”), collectively referred to as the “Services.”
By accessing or using our Services, you agree to these Terms, our Privacy Policy, and our Disclaimer. If you do not agree, please do not use our Services.
1. Our Services
Petcademy provides educational resources, pet training guidance, and behavior support through professional trainers, artificial intelligence, and digital tools.
Our Services may include:
- Personalized training plans and educational resources.
- Behavior guidance from professional pet trainers.
- AI-powered behavior support and recommendations.
- SMS, email, and online messaging.
- Support programs offered through shelters, rescues, and other partner organizations.
- Paid memberships and other pet care resources.
Services and features may vary depending on your membership, enrollment method, or participating organization.
We may modify, improve, or discontinue features from time to time, subject to applicable law and any contractual obligations.
2. Eligibility and Accounts
You must be at least 18 years old to create an account or independently use our Services.
You agree to provide accurate information and maintain the security of your account. You are responsible for activity occurring through your account and must notify us if you suspect unauthorized access.
Petcademy may provide access automatically through a participating shelter, rescue, or partner organization, subject to applicable enrollment and consent requirements.
3. Educational and Behavioral Guidance
Petcademy's Services are intended for educational and informational purposes only.
Our guidance is not a substitute for in-person training, veterinary care, professional behavioral assessments, or emergency services.
Animal behavior is complex and unpredictable. We cannot guarantee that following our recommendations will resolve a behavior concern or prevent injury, property damage, or other unwanted outcomes.
You are responsible for evaluating and applying the information provided, supervising your pet, and taking appropriate precautions to protect people and animals.
If your pet is sick, injured, or experiencing a medical emergency, contact a licensed veterinarian or emergency animal hospital.
Additional information is available in our Disclaimer.
4. Artificial Intelligence
Some Petcademy Services use artificial intelligence to generate behavior recommendations, answer questions, and support our professional trainers.
You acknowledge that:
- AI-generated responses may contain errors, omissions, or recommendations that are inappropriate for your circumstances.
- AI-generated guidance may be provided without review by a human trainer.
- AI tools cannot directly observe your pet or fully assess your environment.
- AI guidance does not replace veterinary care, in-person training, or professional behavioral evaluations.
You should use appropriate judgment when following AI-generated recommendations.
Petcademy may use conversations, feedback, and other information to evaluate, train, and improve our AI systems, as described in our Privacy Policy.
5. Safety and Emergency Situations
Petcademy is not an emergency response service.
If your pet presents an immediate danger to a person or another animal, prioritize safety and seek assistance from appropriate local professionals or emergency services.
Petcademy may identify situations involving serious aggression, bite risks, animal welfare concerns, or other circumstances that cannot be safely addressed through remote guidance alone.
In these situations, we reserve the right to:
- Recommend an in-person veterinary or behavioral assessment.
- Escalate relevant concerns to a participating shelter, rescue, or other appropriate organization, consistent with applicable law and our Privacy Policy.
- Limit, suspend, or discontinue support when we determine that continued remote guidance would be unsafe or inappropriate.
Petcademy does not guarantee that a participating organization will accept an animal, provide emergency assistance, or take any particular action following an escalation.
6. Partner-Provided Services
You may receive access to Petcademy through a shelter, rescue, employer, or other partner organization.
The availability, duration, and features of these Services may depend on the agreement between Petcademy and the participating organization.
Participating organizations may have access to your pet profile, engagement information, support conversations, and related records, as described in our Privacy Policy.
Petcademy may coordinate with these organizations to provide support, report program outcomes, or address safety and welfare concerns.
Access provided through a partner may end if the applicable program or partnership concludes.
7. Paid Memberships, Cancellation, and Refunds
Petcademy offers paid memberships and services for specified durations.
Purchases are one-time transactions and do not automatically renew. You will not be charged for another membership period unless you make an additional purchase.
Membership pricing, duration, and included features are displayed at the time of purchase.
You may cancel your membership at any time by contacting support@petcademy.org. Cancellation takes effect immediately, and access to paid membership features ends upon cancellation.
Refund Policy
Petcademy offers a 7-day refund period for new purchases. If you are unsatisfied, you may request a refund within seven days of the original purchase date by contacting support@petcademy.org.
Approved refunds will be issued to the original payment method.
After the 7-day period, purchases are non-refundable, except where otherwise required by applicable law.
Cancellation does not automatically entitle you to a refund.
8. Communications
Petcademy may communicate with you through SMS, email, in-app notifications, and other electronic channels regarding your account, pet training, behavior support, surveys, and related Services.
We send communications in accordance with applicable consent requirements.
Message frequency may vary, and standard message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or another clear opt-out request. We will honor applicable requests in accordance with the law.
You may unsubscribe from marketing emails using the unsubscribe link in those messages. Certain account-related or transactional emails may continue where permitted by law.
9. User Content and Data
You retain ownership of the original content you submit to Petcademy, including messages, photos, videos, and other materials.
By submitting content, you grant Petcademy a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, adapt, and use that content as reasonably necessary to operate, provide, maintain, secure, and improve our Services, including permitted AI development and training activities.
This license continues for as long as the content is retained in accordance with our Privacy Policy and applicable law.
We will not publicly identify you in marketing materials or testimonials without appropriate permission.
You agree not to submit content that violates another person's rights or applicable law.
Our collection, use, retention, and sharing of personal information are described in our Privacy Policy.
10. Acceptable Use
You agree to use Petcademy's Services lawfully and responsibly.
You may not:
- Send abusive, threatening, harassing, fraudulent, or unlawful content.
- Attempt to gain unauthorized access to our systems or other accounts.
- Scrape, copy, resell, or commercially exploit our Services without permission.
- Interfere with the operation or security of our platform.
- Attempt to manipulate, exploit, or bypass the safeguards of our AI systems.
- Use our Services to facilitate harm to people or animals.
We reserve the right to restrict or terminate access for violations of these Terms.
11. Intellectual Property
Petcademy's software, platform, branding, educational materials, training resources, and other proprietary content are owned by Petcademy or its licensors and protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable right to access and use our Services for personal, non-commercial purposes in accordance with these Terms.
You may not reproduce, distribute, modify, or commercially exploit Petcademy's proprietary materials without written permission, except as permitted by law.
12. Third-Party Services
Our Services may contain links to third-party websites, products, or services.
Petcademy is not responsible for the content, availability, or practices of third parties. Your use of third-party services may be subject to their separate terms and privacy policies.
13. Suspension and Termination
You may request cancellation of your account or membership by contacting support@petcademy.org.
Petcademy may suspend, restrict, or terminate access when reasonably necessary due to:
- Violations of these Terms.
- Abusive, threatening, or unlawful conduct.
- Fraudulent activity or misuse of our Services.
- Serious safety or animal welfare concerns that cannot be appropriately managed through remote support.
- Discontinuation of a service or partner program.
Where reasonably practicable, we may provide notice of suspension or termination.
Termination of access does not automatically result in deletion of personal information. Data retention and deletion are governed by our Privacy Policy.
14. Disclaimer of Warranties
To the fullest extent permitted by applicable law, Petcademy's Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
We do not guarantee uninterrupted availability, error-free operation, the accuracy or completeness of all information, or any particular training or behavioral outcome.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Petcademy Inc. and its officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services.
This includes, where legally permissible, damages arising from reliance on training guidance, AI-generated recommendations, service interruptions, or the behavior of an animal.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, or restricts non-waivable consumer rights.
16. Changes to the Services or Terms
We may update these Terms to reflect changes in our Services, technology, business practices, or legal requirements.
Updated Terms will be posted at https://petcademy.org/terms-and-conditions/ with a revised effective date.
Where required by law, we will provide additional notice or obtain consent before material changes take effect.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by law.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
Subject to applicable law, disputes arising from these Terms or your use of the Services will be resolved in courts of competent jurisdiction in New York.
Nothing in these Terms limits rights or remedies that cannot lawfully be waived.
18. General Provisions
These Terms, together with our Privacy Policy, Disclaimer, and any additional terms applicable to specific Services, constitute the agreement governing your use of Petcademy.
If any provision is found unenforceable, the remaining provisions will remain in effect.
Our failure to enforce a provision does not waive our right to enforce it later.
Separate written agreements between Petcademy and participating organizations may govern their respective business relationships.
19. Contact Us
If you have questions about these Terms, please contact:
Petcademy Inc.
Email: support@petcademy.org
Website: https://petcademy.org